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Case study

Harlow & Pryce standardises 4,200 staff passes in nine days

How a national logistics group raised the standard of its staff identification with 5iveHead Enterprise.

4,200
portraits in 9 days
+31
average score uplift
−71%
pass reissue requests
96%
staff opted in

The challenge

Harlow & Pryce Logistics operates 38 depots and employs 4,200 people. Its staff passes had been produced locally for years, with no consistent standard. Facilities teams reported frequent reissues, and the Group Head of Facilities wanted a single, defensible benchmark.

The solution

The company adopted 5iveHead Enterprise with Brand Standard Compliance, setting a minimum of Professional level for all staff and Executive level for the leadership team. Portraits were processed on each employee's own device, in line with the company's data policy.

The 5iveHead rollout team on site at Harlow & Pryce.
The 5iveHead rollout team on site at Harlow & Pryce.
“Within a week it was simply how our passes looked. Nobody asked why. That's the sign of a good standard.”Gareth Whitlow, Head of Facilities, Harlow & Pryce Logistics

The results

  • All 4,200 staff passes reissued in nine working days, with no downtime at any depot.
  • Average 5iveHead Score rose from 54 to 85 across the workforce.
  • Pass reissue requests fell by 71% in the following quarter.
  • The leadership team achieved a median score of 97.

What's next

Harlow & Pryce is rolling 5iveHead Live out to its regional management team for video meetings, and is exploring a single standard for its supplier badges.

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